Contact Us

Thank you for choosing GenkiCosplay.com.

If you have any questions about our products, sizing, orders, shipping, returns, or other concerns, please feel free to contact us. Our customer service team will be happy to assist you.

Email Support

Email: service@genkicosplay.com

Email is our recommended contact method.

Our customer support team typically responds to emails within 24 hours.

Online Chat

You can contact us through the chat button located at the bottom right corner of our website.

If our customer service team is offline, simply leave us a message and we will get back to you as soon as possible.

Phone Support

Phone: +86 13135633167

For product, sizing, or order-related questions, we recommend contacting us by email or online chat first so our team can review the details and provide more accurate assistance.

Phone consultations may require an appointment in advance. Please contact us by email to arrange a call if needed.

Business Information

Store Name: GenkiCosplay

Email: service@genkicosplay.com

Phone: +86 13135633167

Business Address:

Room 3011, Building 2, No. 150, Fulong North Lane, Huayang Street, 
Tianfu New Area, Shuangliu District, 
Chengdu, Sichuan Province
China

Location on Map
Please Note: Our business address is not a return address. If you need to return or exchange an item, please contact our customer service team first for the correct return instructions and return address.