Terms of Service
Business Name: GenkiCosplay
Contact: service@genkicosplay.com
Customer Service Response Time: Typically within 24 hours
Welcome to GenkiCosplay.com. By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before using our website.
1. Use of Our Website
By using this website, you confirm that you are at least the age of majority in your place of residence, or that you are using the website with the permission or supervision of a parent or legal guardian.
You may use our website and services only for lawful purposes.
You may not reproduce, copy, distribute, modify, resell, or commercially exploit website content without our prior written permission, except where permitted by applicable law.
You must not use our website in a way that could damage, interfere with, or disrupt the operation or security of the website.
2. Products and Product Information
We make reasonable efforts to provide accurate product descriptions, sizing information, photographs, colors, and other product details.
However, colors and appearance may vary slightly depending on your screen, device settings, lighting, production batches, or other factors.
Measurements may also have reasonable variations due to different measuring methods and manufacturing processes.
We reserve the right to update product information, availability, specifications, and prices when necessary.
3. Orders and Payments
By placing an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.
Orders are subject to acceptance and availability.
We reserve the right to cancel or refuse an order when reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, product availability problems, or inaccurate customer information.
Payments are processed using the payment methods displayed during checkout.
Prices and available payment methods may vary depending on your location.
4. Order Changes and Cancellations
We begin processing orders after payment has been confirmed.
If you need to change or cancel an order, please contact us as soon as possible at:
service@genkicosplay.com
We will make reasonable efforts to assist you if your order has not yet been shipped.
Once an order has been dispatched, we may no longer be able to cancel the order or change its shipping information.
5. Shipping and Delivery
Orders are shipped according to the shipping options available during checkout.
Processing times, estimated shipping times, shipping costs, tracking information, customs matters, and other delivery details are explained in our Shipping Policy.
Orders may occasionally be shipped in more than one package depending on product availability, package size, or logistics arrangements.
Delivery estimates are not guaranteed and may be affected by customs clearance, weather, carrier delays, public holidays, incorrect address information, or circumstances outside our reasonable control.
Customers are responsible for providing accurate and complete shipping information.
6. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are subject to our Return & Refund Policy.
Customers should contact us before returning any item.
Items returned without prior authorization may not be accepted.
Unless otherwise stated in our Return & Refund Policy, customers are generally responsible for return shipping costs for returns caused by personal preference, sizing choice, or other non-quality reasons.
Different rules may apply when an item is damaged, defective, or incorrectly supplied.
7. Reviews, Comments and Other Submissions
You may submit reviews, feedback, comments, photographs, or other content where these features are available.
Content you submit must not be unlawful, abusive, misleading, defamatory, obscene, fraudulent, or infringe the rights of another person or organization.
By submitting content to us, you grant GenkiCosplay a non-exclusive, royalty-free right to use, reproduce, display, and publish that content in connection with our website, products, marketing, and services, where permitted by applicable law.
We reserve the right to remove or moderate submitted content when reasonably necessary.
8. Intellectual Property
Unless otherwise stated, the content created for GenkiCosplay.com, including website design, text, graphics, photographs, logos, and other original website materials, is owned by or licensed to GenkiCosplay and is protected by applicable intellectual property laws.
Third-party names, trademarks, characters, designs, or other intellectual property that may be referenced remain the property of their respective owners.
Nothing on this website grants users any license or ownership rights to intellectual property except as expressly stated.
If you believe that content available on our website infringes your intellectual property rights, please contact us with sufficient information to allow us to review your request:
service@genkicosplay.com
9. Third-Party Services
Our website may use third-party services to provide functions such as payment processing, shipping, analytics, customer support, and other e-commerce services.
Your use of certain third-party services may also be subject to the terms and policies of those service providers.
We are not responsible for the independent practices or services of third parties beyond our reasonable control.
10. Customer Conduct
We are committed to providing respectful and professional customer service and expect the same standard of communication from customers.
Abusive, threatening, fraudulent, or unlawful behavior toward our staff or services will not be tolerated.
We reserve the right to restrict communication or service where reasonably necessary to protect our employees, customers, or business.
This does not affect any rights customers may have under applicable consumer protection laws.
11. Limitation of Liability
To the maximum extent permitted by applicable law, GenkiCosplay will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including carrier disruptions, customs delays, severe weather, natural disasters, internet failures, or incorrect information provided by customers.
Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.
12. Prices and Currency
Product prices displayed on our website may be shown in USD or other available currencies.
Where currency conversion is provided, the final amount charged may vary depending on exchange rates, payment providers, banks, or card issuers.
We reserve the right to change prices at any time. Price changes will not normally affect orders that have already been accepted and paid, except where an obvious pricing error has occurred.
13. Privacy
Your use of our website is also subject to our Privacy Policy.
We collect, use, and protect personal information as described in that policy.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, business practices, services, or applicable requirements.
The latest version will be posted on GenkiCosplay.com and will become effective when published unless otherwise required by law.
Continued use of our website after changes are posted means you accept the updated Terms to the extent permitted by applicable law.
Contact Us
If you have questions about these Terms of Service, please contact us:
Business Name: GenkiCosplay
Email: service@genkicosplay.com
Our customer service team typically responds within 24 hours.