Return & Refund Policy
Thank you for shopping at GenkiCosplay.com. We want you to be satisfied with your purchase. If you need to return or exchange an item, please review the following policy before sending anything back.
Return Window
Customers may request a return within 15 days of receiving the item.
Please Read Before Returning
- Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- Original shipping fees are non-refundable unless the return is caused by an error on our side.
- Refunds will be issued to the original payment method after the returned item has been received and inspected.
Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, unwashed, and unaltered.
- The item must be returned in good condition and suitable for resale.
- Original packaging and accessories should be included whenever possible.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Custom-made or made-to-measure costumes.
- Items that have been worn, washed, damaged, altered, or used.
- Items returned after the 15-day return period.
Exchanges
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include your order number and clear photos showing the issue so our customer service team can review your request.
If the issue is confirmed to be caused by us, we will provide an appropriate solution and cover reasonable return shipping costs when a return is required.
For regular size changes or personal preference, please contact us first to confirm whether a return or exchange is available.
Return & Exchange Process
1. Contact Us
Email service@genkicosplay.com with your order number and the reason for your return or exchange.
Once your request has been approved, we will provide the correct return instructions and return address.
2. Pack Your Return
Please securely pack the item and include your order number inside the package so we can identify your return when it arrives.
3. Ship the Package
Please use a reliable and preferably trackable shipping service. After shipping your return, send the tracking information to our customer service team.
Please do not return your package to the business address listed on our website unless specifically instructed to do so.
4. Refund Processing
Once we receive and inspect your returned item, approved refunds will normally be processed within 5 business days.
Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for ensuring that return packages arrive safely at the provided return address.
We strongly recommend using a shipping method with tracking. GenkiCosplay cannot be responsible for return packages that are lost or damaged while being shipped back to us.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Store Name: GenkiCosplay
Email: service@genkicosplay.com
Our customer service team typically responds within 24 hours.
Thank you for shopping with GenkiCosplay.com.